Returns and Refunds
1. Your Right to Cancel
(Consumer Contracts Regulations – UK Consumers Only)
You may cancel your order within 14 days of receiving your goods without giving a reason.
To cancel, email hello@ukwholesaletrading.com with your order number and cancellation request.
You must return your items within 14 days of informing us of your cancellation.
2. General Returns (Non-Faulty Items)
For non-faulty, unopened items, we offer a 14 days return window from the date of delivery.
To be eligible for a return:
Items must be unopened, unused, and in their original packaging.
Products that are opened, consumed, damaged by the customer, or tampered with cannot be returned.
Perishable goods, free gifts, promotional bundles, and clearance items cannot be returned unless faulty.
Return Shipping Costs:
If you return an item because you changed your mind or ordered incorrectly, you are responsible for the return/collection charges. These charges will be clearly communicated before confirmation.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery at hello@ukwholesaletrading.com.
Please include:
Clear photos of the item and packaging
Your order number
A short description of the issue
If verified, we will offer a replacement, exchange, or full refund, including delivery fees.
4. Packaging & Delivery Notes
Orders may be shipped in our own packaging or by third-party couriers.
Delivery fees are calculated based on the greater value of net weight or volumetric weight.
To protect fragile items, boxes containing glass or liquids may be opened and repacked with air-shock protection.
Original manufacturer packaging will be included flat-packed inside the box where applicable.
5. How to Request a Return
Log in to your account and navigate to My Account → Order History.
Copy your order number or find it in your confirmation email.
Email hello@ukwholesaletrading.com with subject: “Returns Request”, including:
Order number
Item(s) you want to return
Reason for return
Our support team will contact you to confirm eligibility and arrange return or collection.
Pack items securely in the original unopened packaging. Returns sent with different packaging may incur a deduction.
Your return will be collected or delivered back to us at the scheduled date.
You only need to send your return request within the 14-day cancellation period to qualify.
6. Return Address
If you choose to send your items to us directly, please use:
UK Wholesale Trading Ltd
37–43 Gorst Road
Park Royal
London
NW10 6LA
United Kingdom
7. Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
Refunds are issued to your original payment method
Processing time: 7–14 working days
Shipping costs are refundable only if the return is due to our error (faulty, damaged, or incorrect items).
8. Exchanges
We do not offer automatic exchanges.
If you want a different item, please return the original product (if eligible) and place a new order.
9. Non-Returnable Items
The following cannot be returned:
Opened bottles or packaging
Perishable items (e.g., ready-mixed drinks, food items)
Personalized or custom-made items
Gift cards or digital vouchers
Items damaged due to customer mishandling
Free gifts or promotional bundles (unless faulty)
10. Contact Us
If you have any questions regarding returns or refunds, our support team is here to help:
Email: hello@ukwholesaletrading.com
Phone: +44 020 7096 1280 (Hotline)
Address: UK Wholesale Trading Ltd, 37–43 Gorst Road, Park Royal, London NW10 6LA