FAQ's
General
What is UK Wholesale Trading?
UK Wholesale Trading Ltd is a UK‑registered wholesale retailer, specialising in the direct delivery of grocery and household products. We provide our customers with a cost-effective, reliable, and convenient solution for purchasing goods online.
Do I need a membership to shop?
No membership or subscription is required. Everyone, including individuals and businesses, can easily shop online and have them delivered directly without paying any extra fees.
Who can shop from UK Wholesale Trading Ltd?
Both individual customers and businesses can purchase products. Our platform is designed for convenient online shopping, offering competitive pricing and delivery services throughout the United Kingdom.
Is shopping online safe?
We use advanced encryption and secure payment gateways to help ensure that all transactions are processed safely, protecting your personal and financial information during online purchases
What types of products do you sell?
We specialise in supplying a wide range of everyday essentials, including groceries, confectionery, snacks, beverages, household products, personal care, beauty items, and seasonal lines.
Products & Categories
Can I buy both small and bulk quantities?
Yes, while our main focus is on bulk products, some items are available in smaller quantities. Customers can choose the pack size according to their needs and preferences.
Are all products genuine and branded?
All products are sourced from reputable brands and suppliers. Each item is selected to meet standard quality expectations for customers.
How often do you update your product range?
Our product range is regularly updated to include new, seasonal, and customer-requested items. These updates provide a variety of options for customers
Can I request a product that is not listed?
Yes, customers can contact our support team to request products not currently available. We will attempt to source and add them to our product range whenever possible.
How can I contact you if I have questions about a product?
Customers can reach our support team via our contact page or customer service channels for any product-related inquiries.
Orders & Delivery
How does delivery work?
Orders are packed and shipped directly to customers. Delivery times depend on your location and the shipping carrier used. For more details, please visit our Delivery Information page. Customers receive notifications with dispatch and tracking information for their orders.
How long will it take to receive my order?
Delivery typically takes 2–5 working days within the United Kingdom, depending on location and the shipping carrier used. Customers are updated via email once their order has been dispatched.
Can I track my order?
Yes, every dispatched order includes a tracking number. Customers can monitor their shipment in real time through our website or courier service to know exactly when delivery will arrive.
Can I change my delivery address after placing an order?
Delivery addresses can only be updated before dispatch. Contact our customer support immediately to request a change, ensuring that your order reaches the correct location on time.
What happens if my order is delayed?
if an order is delayed, our support team will contact customers with updates. We strive to resolve delays promptly, ensuring orders are delivered as quickly as possible.
Payments & Returns
What payment methods are accepted?
We accept major credit and debit cards and Klarna. All payments are processed safely through encrypted gateways for customer security.
Is online payment secure?
Yes, we use advanced SSL encryption and secure payment systems to protect customer information. Every transaction is safe, ensuring peace of mind while purchasing online.
What is your return policy?
Damaged or incorrect items can be reported within 48 hours of delivery. We provide replacements or refunds after verification to ensure customer satisfaction and proper resolution.
Can I cancel my order after placing it?
Orders can be canceled only before dispatch by contacting our support team. Once shipped, cancellations are not possible due to delivery processes.
How long does it take to process a refund?
Refunds are processed within 7–14 working days after approval. The credited amount is returned to the original payment method used during the order.