FAQ's
General
What is UK Wholesale Trading Ltd?
UK Wholesale Trading Ltd is a UK-based online wholesale retailer offering over 1500 grocery, household, and pet products in bulk, delivered conveniently to customers’ homes or businesses nationwide.
Do I need a membership to shop?
No membership or subscription is required. Everyone, including individuals and businesses, can easily shop online, select products in bulk, and have them delivered directly without paying any extra fees.
Who can shop from UK Wholesale Trading Ltd?
Both individual customers and businesses can purchase products in bulk. Our platform is designed for convenient online shopping, offering competitive pricing and delivery services throughout the United Kingdom.
Is shopping online safe?
Yes, we use advanced encryption and secure payment gateways to ensure all transactions are safe, keeping your personal and financial information fully protected during every online purchase.
What types of products do you sell?
We offer Food Cupboard, Soft Drinks, Alcohol, Health & Wellbeing, Household Essentials, and Pet Food. All products are sourced from trusted brands and available in bulk for convenience.
Products & Categories
Can I buy both small and bulk quantities?
Yes, while our main focus is on bulk products, some items are available in smaller quantities. Customers can choose the pack size according to their needs and preferences.
Are all products genuine and branded?
Yes, all products are authentic, sourced from reputable brands and suppliers, ensuring quality and consistency. Every item is carefully selected to meet customer expectations for wholesale purchases.
Do you stock organic or specialty products?
Yes, we offer select organic, gluten-free, and specialty items, catering to customers looking for healthier options or unique products while shopping in bulk online through our platform.
How often do you update your product range?
Our product range is regularly updated to include new items, seasonal products, and customer-requested items. Updates ensure fresh options, variety, and a complete wholesale shopping experience.
Can I request a product that is not listed?
Yes, customers can contact our support team to request products not currently available. We will attempt to source and add them to our product range whenever possible.
Orders & Delivery
How does delivery work?
Orders are carefully packed and shipped directly to customers’ doors. Delivery times vary based on location, and customers receive notifications regarding dispatch and tracking details for every order
How long will it take to receive my order?
Delivery typically takes 2–5 working days within the United Kingdom, depending on location and stock availability. Customers are updated via email once their order has been dispatched.
Can I track my order?
Yes, every dispatched order includes a tracking number. Customers can monitor their shipment in real time through our website or courier service to know exactly when delivery will arrive.
Can I change my delivery address after placing an order?
Delivery addresses can only be updated before dispatch. Contact our customer support immediately to request a change, ensuring that your order reaches the correct location on time.
What happens if my order is delayed?
f an order is delayed, our support team will contact customers with updates. We strive to resolve delays promptly, ensuring orders are delivered as quickly as possible.
Payments & Returns
What payment methods are accepted?
We accept major credit and debit cards and Klarna. All payments are processed safely through encrypted gateways for customer security.
Is online payment secure?
Yes, we use advanced SSL encryption and secure payment systems to protect customer information. Every transaction is safe, ensuring peace of mind while purchasing online.
What is your return policy?
Damaged or incorrect items can be reported within 14 days. We provide replacements or refunds after verification to ensure customer satisfaction and proper resolution.
Can I cancel my order after placing it?
Orders can be canceled only before dispatch by contacting our support team. Once shipped, cancellations are not possible due to delivery processes.
How long does it take to process a refund?
Refunds are processed within 5–7 business days after approval. The credited amount is returned to the original payment method used during the order.